We guarantee consumer satisfaction. If you are not satisfied with your purchase, an exchange for an item of the same value or a refund is allowed. The return of the item (s) is at the customer's expense. We accept exchanges or refunds for a period of 15 days following purchase. The item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of $ 5.00 CDN for Canada will apply to any refund on items for sale at Les Coifferies d'Annie.